Shopgrove
Frequently Asked Questions
Shop Grove keeps a single catalog of 1,000 pieces in Rockvale, Tennessee — dining tables and chair sets on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
A typical order looks like this: a dining set and two cushion covers placed on a Tuesday are picked on Wednesday, leave the warehouse on Thursday, and reach a Rockvale address by the following Monday — with a shipping charge of zero on the receipt.
- Is shipping free on every order?
- Yes. There is no minimum spend, no handling fee and no large-item surcharge. The shipping line at checkout reads zero whether you buy one cushion or a six-piece dining set.
- How long does delivery take?
- Orders are handled in 1–2 business days and delivered in 3–5 business days. Both windows count working days only, so a Friday afternoon order is picked on Monday and Tuesday.
- Can I return an item that does not fit my room?
- Yes. Returns are accepted within 30 days of delivery on unused items in original packaging. Email us with the order number and we send return instructions the same working day.
- How long does a refund take?
- Refunds are issued to the original PayPal payment method within 5–7 business days after the return arrives at our Rockvale warehouse.
- Do you ship outside the United States?
- We ship within the 48 contiguous states only. Alaska, Hawaii, Puerto Rico and international addresses are not covered at the moment.
- Which payment methods do you accept?
- PayPal is our standard checkout: PayPal balance, a linked bank account, or a major debit or credit card processed inside PayPal's encrypted flow.
- Is furniture assembled when it arrives?
- Most pieces arrive flat-packed with hardware, tools and illustrated instructions. Assembly usually takes 20–60 minutes with two people; upholstered pieces normally need only feet or legs attached.
- Does Shop Grove deliver furniture to apartments without a loading dock?
- Yes. Standard ground delivery is curbside or to the first dry area, and small parcels go to the door. If access is tight, tell us in the order note and we pass it to the carrier.